Cancellation & Return
Overview
At ROZKOO TRADE LLP, we aim to ensure customer satisfaction. Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
-
Perishable goods (e.g., food, flowers, newspapers, or magazines).
-
Intimate or sanitary items.
-
Hazardous materials.
-
Flammable liquids or gases.
Additional non-returnable items:
-
Gift cards.
-
Downloadable software products.
-
Select health and personal care items.
To process a return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following cases:
-
Books with obvious signs of use.
-
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
-
Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
-
Items returned more than 30 days after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again.
-
Contact your credit card company, as there might be a delay in posting.
-
Contact your bank, as processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at accounts@rozkoo.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, contact us at accounts@rozkoo.com, and send your item to the provided return address.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns
To return your product, please mail it to the provided address. You are responsible for covering the shipping costs for the return. Shipping costs are non-refundable. If a refund is approved, the return shipping cost will be deducted from your refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Need Assistance?
For cancellation requests, please contact us at:
For returns and refunds, please contact us at: